Advertise
Logo: RSPB

RSPB

Supporter Adviser – Membership

We are seeking to recruit 3 Supporter Advisers who understand the importance of customer care and can provide an excellent level of customer service.

Supporter Adviser - Membership
Reference: APR20212147
Location: RSPB UKHQ - The Lodge
Salary: £18,250.00 - £20,080.00 Per Annum
Benefits: Pension, Life Assurance, annual leave, flexible working

Do you love nature? Do you enjoy engaging with the general public? Are you looking for a role where you can utilise your customer service skills to have inspiring conversations about wildlife and talk about the great work the RSPB is doing to save it? If so, weu2019d love to hear from you?

The RSPB Supporter Services team is a dedicated supporter facing team, working continuously to meet the needs of 1.2 million RSPB members, supporters and the public; dealing with up to a quarter of a million questions, and actions each year through various contact channels including phone, email and increasingly through social media.

What's the role about

You need to be an excellent communicator, both written and verbally, be able to work well as part of a team and thrive working in a dynamic, high profile environment.

This role plays an essential part in retaining support for the RSPB, so that we can continue to carry out vital conservation work. We need someone who understands the importance of customer care and can provide an excellent level of customer service. You need to be an excellent communicator, both written and verbal, be able to work well as part of a team and thrive working in a dynamic, high profile environment.

What we need

Supporter Advisors (Membership) provide consistent and enthusiastic front line support, pertinent information, complaint resolution and advice to existing and prospect supporters, addressing potentially sensitive issues, managing reputational risk and enhancing the Supporter Experience by developing conversations to acquire, retain, cross u2013sell and promote financial and or non-financial support for the RSPB work to save nature.

Essential knowledge, skills and experience:

  • RSPBs mission and its various products and memberships.
  • Knowledge of GDPR and Gift Aid and the associated business rules.
  • Understands & adheres to the Data Protection Act,
  • Experience in working within a dynamic, high profile environment.
  • Experience of Complaint handling and customer care: Able to develop positive relationships with Supporters including those providing negative feedback
  • Excellent verbal and written communication skills

To apply click here

Expiry date: 23:59, 21 May 2021

Closing Date: 21/05/2021  Location: Sandy, Beds

See everything from this employer

Get jobs like this by email every day or weekly