Membership Relations Manager

Country Land and Business Association (CLA)

Location: CLA South East, SP10 5RG
Contract: Permanent
Hours: 35 hours per week
Salary: £28,000 - £34,000 per annum

The Country Land and Business Association (CLA) is the membership organisation for owners of land, property and businesses in rural England and Wales. We champion the interests of our members and provide expert advice, services and support to help them succeed.

We're now looking for a Membership Relations Manager to join our South East team. This varied role combines account management, member engagement, data analysis and stakeholder relationship management. You'll help strengthen member relationships, support retention, and ensure members receive an excellent experience throughout their membership journey. We’re looking for someone with experience in account management, membership, or another relationship-focused role, with strong communication, organisation and attention to detail. Experience using CRM systems would be advantageous.

What you’ll be doing

• Managing member relationships and supporting members.
• Delivering key elements of our member retention strategy, including onboarding, engagement and renewal activities.
• Building strong relationships with members and identifying opportunities to increase engagement with CLA services.
• Producing and analysing membership and retention reports.
• Maintaining accurate membership records and supporting the ongoing development of our CRM system.
• Representing the CLA at member-facing events, shows and meetings across the South East region.

Full list of job duties can be found in the job description.

You should also be willing to learn, keep up to date with issues affecting CLA members, and develop a strong understanding of the CLA’s purpose, products and services.

Working arrangements

This is a full-time, permanent role based at our South East office, with requirement to work in the office at least 3 days per week.

The role involves regular travel across the South East region, some evening work and occasional overnight stays may be required.

What are the benefits of working for the CLA?

• Generous annual leave
• Birthday Leave - a day off for your birthday
• Employer's pension contribution of up to 10% of salary
• Enhanced parental leave
• Wellbeing recourses
• Retail discounts
• + more!

Application process

Please apply in writing, by email, explaining how you meet the criteria for the position, together with a CV to recruitment@cla.org.uk.

Application deadline

12pm Wednesday 23^rd September

Interview process

1^st interviews will take place 5^th October in person at our office.

2^nd interviews will take place 12^th October in person at our office.

Interview dates may be subject to change.