South West Lakes Trust
SALARY: £21,424 per annum
LOCATION: Burrator Reservoir (Dartmoor Area)
HOURS: 40 hours per week to include weekends, Bank Holidays and evenings
RESPONSIBLE TO: Visitor Experience Manager - Dartmoor
OVERALL ROLE PURPOSE
- To contribute to delivering our vision: Our people, places and experiences we offer, will inspire this and future generations to love and benefit from the environment
- To care for natural and historic environments, providing health, social and wellbeing benefits for individuals and communities.
- To ensure the feeling of “It’s Your Outdoors” is shared with all visitors.
SCOPE OF THE ROLE
Our Recreation Rangers work around lakes and reservoirs within the southwest of England; they focus on land and property of public interest and/or of designated conservation importance. Recreation Rangers deliver the essential routine tasks and emergency response necessary to protect biodiversity and maintain safe public access and sustainable recreation across our estate. They help ensure compliance with statutory aspects such as the Conservation Access and Recreation Code of Practice, as well as compliance with the Charity’s Integrated Management Plans.
Recreation Rangers operate in outdoor countryside environments and largely independently, often lone working on and around deep water, as well as occasionally in small teams. Lone working for extensive periods requires individuals that are responsible and resilient. The role is broad ranging, from welcoming fishermen, safety checks, site policing and public engagement, to practical cleaning and estate maintenance type tasks, to car parking attendant duties.
Recreation Rangers work within the Visitor Experience Team alongside activity instructors. As part of the Visitor Experience Team you will ensure a safe and enjoyable day for all visitors and have a particular responsibility for the angling experience at your lakes.
Recreation Rangers priorities vary dynamically throughout the year. In hot sunny weather public safety at the reservoirs is the priority, however when the risk level drops rangers can be involved in a range of tasks to best protect and maintain the estate. The role will include challenging conversations with the public where site rules are breached, particularly during periods of peak visitor numbers. Being comfortable working outdoors in all weather and being fit to work in these conditions whilst engaging constructively with the public for a full shift is a pre-requisite.
Our visitor sites are open 7 days a week, including bank holidays, and tend to be busiest at weekends, in school holidays and during good weather. Recreation Rangers work on a rota, including anti-social working hours such as evenings, weekends and bank holidays. Annual leave outside of school holidays is encouraged and leave during school holidays is restricted and may not be offered in certain circumstances. Recreation Rangers work varied shift patterns depending on the time of year and visitor demands.
KEY TASKS AND RESPONSIBILITIES
- Take responsibility for day-to-day site maintenance, ensuring the Lake and its visitor facilities are presented to a high standard. This will include grass cutting and footpath maintenance as well as assisting with the cleaning of toilets and visitor centre.
- Maintain excellent relationships with our volunteers and the public, assist with enquiries and promote the Trust through a public facing presence. Discourage and challenge unsafe and antisocial behaviour as required from time to time.
- Ensure a great angling experience is always available, assisting in the day-to-day management including presenting fishing boats, kiosks and angling information to a high standard.
- Maximise car park income through education and information to the public, servicing and empting pay and display machines.
- Work closely with Environment and Engagement team to complete habitat and archaeological work plans and reporting on invasive non-native species or other conservation concerns.
- Take responsibility for the proper care and maintenance of equipment, vehicles and facilities, carry out routine checks of footpaths, site furniture, updating online management records and carrying out maintenance as required.
- Complete work programmes as agreed with your line manager, but have the discretion to organise and prioritise work to an agreed timeframe and quality and have responsibility for delegated aspects. Lead, train and monitor the activities of volunteers in practical tasks. Monitor the activities of others, such as contractors.
- Work with the wider site team and volunteers, assisting with the maintenance of outdoor activity facilities (fishery and land based), to provide an excellent customer experience to all.
- Undertake training and development as required by the Trust, and be available to train colleagues.
- Ensure that you comply with procedures to manage risk to the public, self, other staff, volunteers and contractors. Ensure that high quality risk assessments are carried out in line with Trust guidance for works you are undertaking and supervising and monitor compliance with safety procedures.
- Carry out public safety inspections and ensure electronic records are accurate and regularly updated
- Carry out such other duties as may reasonably be assigned by the Trust.
(E) – Essential (D) – Desirable
Skills / Experience
- Practical outdoor manual labour; including safe use of hand tools and power tools (E)
- Serving and working with the public and volunteers (E)
- Enforcement and ensuring compliance with countryside and access legislation (E)
- Car parking attendance and visitor monitoring (E)
- Incident/emergency response (E)
- High quality customer service (E)
- Conflict resolution (E)
- Dynamic risk assessment (E)
- Countryside management e.g., grass cutting, strimming, brush cutting. (E)
- MS Office (E)
- Cleaning skills (D)
- Social media and promotional skills (D)
- Able to Swim (D)
- Driving licence (E)
- Tractor operator (D)
- Trailer towing (D)
- Powerboat (D)
- Strimmer/chainsaw (D)
- Tree safety checks (D)
- Workshop / hand-tools qualifications (D)
- COSHH awareness (D)
Education / Experience
- Countryside Management (E)
- Public Services (E)
- Conservation (D)
- Public Access (D)
- Angling (D)
- Angling – coarse or game (E)
- Outdoor recreation (E)
- Knowledge of the water industry (D)
- Knowledge of trees and tree safety (D)
- Building understanding and trust (E)
- Customer focused (E)
- Driving results / self-starter (E)
- Effective communication (E)
- Personal effectiveness (E)
- Teamwork (E)
To apply please visit our website to download an application pack. Please complete and return the application form to Will Samuels at firstname.lastname@example.org by the closing date midnight Sunday 04th September 2022
Closing Date: 04/09/2022 Location: Burrator Reservoir (Dartmoor Area)