Logo: RSPB


Retail Manager

Retail Manager - Leighton Moss
Reference: AUG20210461
Location: Leighton Moss, Carnforth
Salary: £22,986.00 - £25,500.00 Per Annum
Benefits: Pension, 26 days Annual Leave, Life Assurance

This is a fantastic opportunity to join the team at Leighton Moss, one of the RSPB's flagship nature reserves, located in Arnside and Silverdale AONB in North Lancashire. As part of the team, you will work for one of the world's leading conservation charities, dedicated to saving nature. You will be directly contributing to the charities objectives through income you help generate in the shop.

RSPB's Leighton Moss retail store near Carnforth needs a new Retail Manager. As one of the RSPB's busiest retail stores we are looking for an enthusiastic and motivated individual with great leadership skills and a strong retail and customer service background to manage the shop and retail team.

Your job will be to integrate and deliver all retail elements, delivering an excellent customer experience for visitors to the shop, with the aim of maximising the income and profit at the RSPB store.

As Retail Manager you will have the following key responsibilities:

  • Lead by example when serving customers and dealing with enquiries, maintaining a friendly, professional manner and ensuring the retail store is delivering the highest standard of customer care.
  • Ensure that all retail staff and volunteers are recruited trained and managed in accordance with RSPB guidelines and policy that results in efficient team working.
  • Be responsible for the planning and efficient day to day running of the retail store including planning the team rota so that the shop is well-staffed 7 days a week
  • Ensure the shop is commercially merchandised to an agreed layout to maximise sales
  • Be accountable for the stock control and ensure appropriate stock levels are met, including managing stock deliveries and carrying out stock takes
  • Monitor financial success against targets and KPIs
  • Oversee shop security
  • Assist with the delivery of the brand and converting visits into support, to contribute to the RSPB's Saving Nature Strategy.
  • Work with the wider team at Leighton Moss to maximise opportunities for increased sales as well as supporting the other departments in the team

The shop is open from 9.30 am to 5 pm, 7 days a week, so regular weekend and bank holiday working will be required.

Closing date: 23:59, 24 September 2021

Please click here to apply.

Closing Date: 24/09/2021  Location: Leighton Moss, Silverdale, Carnforth

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