Logo: RSPB


Visitor Experience Manager

Visitor Experience Manager
Reference: SEP20213569
Location: Rye Meads, SG12
Salary: £22,986.00 - £25,500.00 Per Annum
Benefits: Pension, Life Assurance, 26 days Annual Leave

RSPB Rye Meads is a wonderful wetland famous for its up-close views of breeding kingfishers. The site's main habitats are open water lagoons and reedbed and the species that inhabit them (tufted duck, gadwall, shoveler, common tern, bittern) are part of the sites SSSI, SPA and Ramsar designation. These designations spread outside the reserve and along with land ownership form the basis for an active partnership with Herts and Middlesex Wildlife Trust, Thames Water, Rye Meads Ringing Group, Natural England, Environment Agency and Lee Valley park.

Our visitor centre and infrastructure support our engagement work to gain visitors vital support which is much needed to continue and grow the conservation work of the RSPB. This post will allow you to make a big impact on nature conservation.

This is a great opportunity to lead the development, integration and delivery of visitor experience at Rye Meads reserve with the aim of creating a high-quality visitor offer that maximises support for nature and connects people with wildlife.

  • Would you like to be part of an enthusiastic and dynamic team of nature lovers at RSPB Rye Meads?
  • Do you have the ability to engage and inspire a wide variety of people from many different backgrounds?
  • Have you got experience providing outstanding customer service in a sometimes high-pressure environment?
  • Are you a 'people person' who throve soon a busy and dynamic public facing role?
  • Are you an innovative and creative business minded individual?

If you answered yes to these questions, then why not apply for this role?

Key activities include:

  • Developing and running our profitable events and activity programme
  • Ensure the reserve is delivering the highest standards resulting in a high-quality visitor experience
  • Using our social media platforms to increase footfall, promote events and the site and work of the RSPB
  • Recruit and lead a team of volunteers and staff to deliver a joined up, coherent and high-quality visitor experience for all visitors to the reserve.
  • To contribute to the leadership, planning and efficient day to day running of the visitor operation that contributes to the overall success of the reserve.

This is a Permanent, Full Time role.

Closing: 10 October
Interviews from week commencing 18th October.

To complete your online application please click here

Closing Date: 10/10/2021  Location: Rye Meads, SG12

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