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Forestry England

Visitor Services Officer

Salary £20,752

Background Information

Forestry England, East England Forest District (EEFD) is responsible for managing circa 35,000ha of Public Forest Estate land, including Wendover Woods. EEFD employs over 100 people.

Wendover Woods is one of three developed Forest Centres across the district and provides a range of recreation activities, businesses and services at the site.

Wendover woods is located within the Chilterns AONB, five miles east of Aylesbury in Buckinghamshire. The centre completed an exciting £4.5 million major capital investment project in 2018/19 which brought a brand new café, car park facilities, toilets, car park management system and play facilities to the site. These exciting developments significantly enhanced the capacity and potential for the site to develop and diversify the recreation offer.

The site currently attracts approximately 410,,000 visitors per annum and it is anticipated that the new developments will significantly increase this number. Visitors are typically attracted to the site for Tree Top Adventure – Go Ape! Cycling, walking, play, events and other activities such as the Gruffalo Trail.

As part of the ongoing development of the site we are now seeking to appoint a Visitor Services Officer


Purpose of the Job

To work as part of the team to supervise, promote and develop recreation facilities and opportunities in Wendover Woods over a 7-day rota including evenings, early mornings and weekends. To be responsible for specific areas of activity or work as deemed necessary by the Forest Centre Manager.


Key Work Areas

Maintain and develop sustainable recreation opportunities in Wendover Woods to deliver the highest standards within the Forestry Commission (Recreation) of facility upkeep, customer service and commercial viability.

Work well on your own and as part of a team showing drive and motivation to improve the site, with a focus on setting high personal standards and supporting colleagues with the same goals.

Deliver exceptional customer service to visitors and prospective visitors which is favourably remarked upon by visitors interacted with.

Carry out a range of tasks to ensure visitor enjoyment is organisation leading, including site cleanliness and safety, facility maintenance, customer information and satisfaction.

Support promotion of the Forestry Membership scheme (Discovery Pass) promoting the benefits and value to the customer.

Form good working relationships and partnerships with key stakeholders and external partners in developing and managing activities, services and facilities.

Work with colleagues providing support, assistance and guidance.

Provide housekeeping and site maintenance, to include: litter collection, emptying bins and cleaning of toilets (when necessary).

Work on all aspects of health and safety relating to work areas including facility inspections.

Undertake the Duty Ranger role as required, as per the Duty Ranger Rota.

Support event organisers to deliver high quality events through the permissions process.

Understand the financial aspects of the site and take responsibility for assisting to achieve site income and expenditure targets. Carry out cash handling when required.


Person Specification

Experience / Professional / Technical Expertise

Essential

Relevant experience in any leisure/recreation related sector.

Demonstrable experience of delivering high standards of customer service.

Practical skills and previous experience of using tools outdoors.

Competent IT user and experience of a wide range of software programmes.

Commercially minded.

Desirable

HND / Degree in a relevant subject.


Apply via the Civil Service Website click here

Closing date: 8 November 2020

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