Logo: RSPB


Visitor Experience Officer

Reference: APR20235714

Location: Loch Garten. Abernethy

Salary: £23,489.00 - £25,216.00 Pro Rata

Duration: 4 Months fixed term, Part time, 12 hours

We're looking for a team player with excellent people skills combined with a passion for connecting people with nature. Working at Loch Garten reserve, you'll be providing a unique and fascinating visitor experience inspiring our visitors to support nature conservation now and in the future. This role is fundamental in ensuring we have the highest quality visitor experience for both new and existing audiences.

Loch Garten has a long-established reputation as being the ancestral home of ospreys in the UK and the Osprey Centre opens every season to allow thousands of visitors to see these magnificent and enthralling birds, as they battle all that nature can throw at them to raise a family. As well as ospreys, visitors are treated to close-up views of red squirrels and many small birds, including crested tits and great spotted woodpeckers. The centre is within Abernethy National Nature Reserve, the RSPB’s second largest reserve, which contains the largest remnant of ancient Caledonian pine-forest in the UK and is set amidst the magnificent landscape of the Cairngorms National Park.

The ideal candidates will have strong communication skills, proven experience in delivering events and a high standard of visitor experience - if that's you we'd love to hear from you!


  • Computer literate to include professional use of social media to adhere to brand requirements.
  • Working knowledge of visitor engagement techniques.
  • Excellent verbal and written communication skills.
  • Ability to plan and prioritise workloads.
  • A team player who can motivate and inspire people.
  • Problem solving skills and ability to work on own initiative.
  • Ability to manage and respond to customer needs and feedback.
  • Ability to maximise opportunities for visitor engagement and income generation.
  • Able to build and maintain strong working relationships.


  • Experience of managing and delivering against targets and KPI’s.
  • Experience of analysing and interpreting data in a visitor experience environment.
  • Successful experience of managing or supporting a team of staff and/or volunteers.
  • Having contributed to a successful visitor project or visitor attraction.
  • Tourism or leisure related qualification, ideally at HND level or equivalent.
  • Working knowledge of Equal Opportunities and Diversity.
  • Health & Safety in the workplace.

Closing: Monday 5th June

For further information and to apply, please click here

Closing Date: 05/06/2023  Location: Loch Garten. Abernethy

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