Pay Band: Pay Band 5/CS EO
Location: Newton Stewart
Contract Type: 1 x Permanent and 1 x Fixed Term Appointment (2 years) with option to become permanent
Number of Posts: Two
Working Pattern: This is a full-time vacancy, based on a 37 hour week.
We’re a flexible employer and encourage applicants who wish to work a flexible working pattern to apply - all requests will be considered.
It’s essential you have the right to work in the UK before applying to work with us, as we’re currently unable to offer sponsorship.
You’ll also need to meet the requirements of the Civil Service Nationality Rules.
Disability Confident Scheme
If you apply under the Disability Confident Scheme, you’ll be invited for interview/assessment, so long as you meet any elements of ‘Experience’ or ‘Technical’ marked as essential and can demonstrate the relevant Behaviours set out in the Success Profile.
If you have any questions about this post, please email firstname.lastname@example.org
If you have any questions about the recruitment process, or require any adjustments, please email HR@forestryandland.gov.scot
About the team
We are a major provider of outdoor recreation opportunities across Scotland. We manage a wide-ranging portfolio of visitor destinations including six Forest Parks. The work we do makes a significant contribution to the local and national visitor economy as well as ensuring our national forests deliver a wide range of social benefits.
Our South Region is diverse and comprises Tweed Valley & Galloway Forest Parks, Galloway Dark Sky Park, all of the 7stanes Mountain Bike centres, the Galloway & Southern Ayrshire Biosphere and a land reclamation programme in the East Ayrshire coal area. It is an extremely busy and dynamic Region to live and work in.
The Visitor Services (VS) Team is responsible for providing a high-quality visitor experience through managing the recreational facilities and engagement with visitors, on-site business and event organisers and participants. This includes planning and managing recreation opportunities, engaging with visitors, facilitating events, facilitating education and learning, working with partners & tenants, dealing with enquiries and engaging with communities.
What you will do
The Area Visitor Services Manager post will be responsible for delegated sites across the South Region with a focus on Dumfries and Galloway. Travel throughout the region and beyond will occasionally be required. Occasional overnight stays are likely to be necessary. Occasional weekend and evening work will be part of this role.
To plan, manage, develop and promote high quality, safe visitor experiences within your area of the South Region of Scotland’s national forests.
You will help ensure that the facilities are maintained to a high standard to achieve and maintain a high-quality visitor experience, through the oversight of regular inspections and the management of the facility maintenance programme which you will lead on developing.
Much of the workload of the Visitor Service Team is about managing across teams. Your ability to communicate well, negotiate and organise yourself and others will be vital.
The visitor service team is in a process of reintegrating with other parts of the organisation. This means that you will have to be comfortable building relationships in order to create and manage new and existing processes in collaboration with other teams locally and at a National level.
Visitor Facilities Management
Visitor Experience Planning
Representation, Communication and Team Working
Projects, Opportunities and Innovation
Health & Safety, Wellbeing and Equality
The Success Profile below set outs the essential and desirable elements that make up the vacant position - you’ll be expected to demonstrate these elements in your application and/or during your interview and/or assessment.
On the application form you’ll find four free text boxes to provide your behaviour responses. Please note, you’re only required to provide evidence against the below behaviours on your application. This means that if less than four behaviours are noted, you can leave the relevant free text(s) box blank on your application.
Behaviour 1 and Lead Criteria: Managing a Quality Service.
Behaviour 2: Communicating and Influencing.
Behaviour 3: Working Together.
Behaviour 4: Choose an item.
You will not be assessed against this at application stage. However, this will be assessed if you are successful for interview.
This role requires you to have a full UK driving licence, however, we are willing to consider any proposals that would allow you to do the job by other means.
As this role involves working with colleagues across the region/Scotland, there will be regular travel involved which may include overnight stays away from home.
Travelling at times may also involve visits to remote locations, therefore there is a requirement for you to have a current driving licence that enables you to drive in the UK. However, we are willing to consider any proposals put forward from candidates that would allow you to travel between locations by other means.
What we offer you
If successful, you will be entitled to a wide range of benefits.
We believe it’s important to create an inclusive and supportive work culture and we welcome applications from everyone, regardless of background.
It’s important you complete the entire application form (where relevant) in sufficient detail – this will give you the best chance of being invited for interview and/or assessment. Where a vacancy attracts a higher number of applications, only ‘Behaviour 1 - lead criteria’ will be assessed at sift stage. However, it is still important that you complete the entire application form in sufficient detail, as there is no way of knowing that a vacancy will have a high number of applications.
Concerns about our recruitment
If you believe the Civil Service Recruitment Principles have been breached, you can submit a complaint to the Head of People and Organisational Development - they will assess compliance with the Principles but will not review the decision(s) of the recruitment panel.
Closing date: Applications will be accepted until 11:55pm on the 26 June 2022.
Apply link: click here
Closing Date: 26/06/2022 Location: Newton Stewart