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logo: National TrustGeneral Manager

」48,680 pa

Permanent f/t (37.5 hrs pw)

Swanage, Dorset

Ref: IRC84559



We池e looking to recruit an exceptional individual to lead one of the National Trust痴 biggest, most complex and most exciting portfolios. The Isle of Purbeck is an extraordinary place, it is the most biologically diverse part of the UK and an area that welcomes in excess of 5 million visitors every year. The National Trust has a huge to role to play on Purbeck in particular through working very closely with local communities, the newly formed local authorities and a wide range of partners.


As the General Manager for Purbeck you will be responsible for leading and enabling a great team and for pushing forward major changes over the coming years. This includes taking our strategy for nature to the next level, already an international exemplar for landscape scale conservation you will need to demonstrate both vision and an ability to translate this into delivery through working with your team and an extensive network of partners.


In addition to this you値l be responsible for developing our offer at Corfe Castle which welcomes over 220,000 visitors a year and our extensive visitor operations in Studland which serve in excess of 1 million visitors every year.


What it's like to work here

Purbeck is beautiful and busy. One of our most complex portfolios you値l be the figurehead for one of our largest teams. You値l be working with local communities, our tenants and commercial organisation on complex and sometimes contentious issues such as coastal change, oil and gas extraction or the future of farming. You値l also be managing one of our biggest visitor operations so needless to say no two days are going to be the same.


What you'll be doing

As well as having an eye on the day to day, you will have a plan for the future in line with the national and regional strategy. You値l be part of a successful wider GM team across the South West, you値l work with our internal Consultancy and external partners to achieve our goals and champion the National Trust cause. You値l manage a number of Heads of Department, each with their own specialty, from Countryside Management, to Visitor Experience, Retail and Food and Beverage. You値l need to bring a positive, can-do attitude to the team, and your motivational style will inspire and enable them to deliver outstanding results across all areas of the portfolio, in order to generate the funds to invest back into further conservation and development.


The key priorities for the role over the coming years are:

  • Deliver our existing plans for the next three years
  • Take our landscape scale conservation work to the next level
  • Redevelop our major visitor hub at Studland
  • Grow our income through existing and new visitor and holiday operations
  • Further develop our links with local communities


Who we're looking for

You must be someone who is able to drive and direct change through enabling your team to be the best they can be. Partnership working will come naturally to you and you値l have had experience of this. You値l also be someone who is passionate about and understands the benefits of landscape scale conservation. We also have some ambitious visitor and revenue targets so you'll need to have solid financial capability.


With a wide range of skills in your toolkit, you'll need to demonstrate the following skills and experience:

  • A forward-thinking approach to managing your multi-site portfolio, you値l be highly visible to both your staff and volunteers and able to share your vision in a clear and compelling way
  • A confident communicator, accomplished decision-maker and natural collaborator, adept at building effective working relationships with a wide variety of people including commercial partners, tenants, and within the National Trust consultancy colleagues
  • Alive to opportunities but able to manage reputational and commercial risk
  • A natural motivator and coach with an ability to set stretching targets and drive performance, helping your Heads of Department achieve their full potential
  • Adept at prioritising and the sort of person who can keep a cool head while balancing the urgent with the important
  • Able to focus energy and resources not just on where we can improve the most, but on how we ensure all our supporters feel valued, invested in and care passionately about our work
  • Both conservation and commercially minded, you値l have an understanding of what makes a great visitor experience and will be keen to make sure your high standards are evident across the whole portfolio
  • Comfortable managing operational risk and compliance



Benefits include flexible working whenever possible plus free parking at most locations. You値l be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).


Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan, a loan towards rental deposits and confidential access to a free support service 24 hours a day should you need it.


Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.


All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!


To find out more and apply for this role, please click here


Closing date: 15th September 2019

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