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Logo: National TrustEstate Management Officer

」27,191 pa

Fixed Term f/t (37.5 hrs pw to 28/02/21)

Ref: IRC71470

Shrewsbury

 

Summary

 

We have an opportunity for an Estate Management Officer to join our Rural Surveying/Estate Management team, to support two of our Rural Surveyors and a range of portfolios across the West Midlands, to ensure all lettings, land management and property conservation is delivered to an exceptional standard.

 

In this role you値l be regularly working out at property, so you値l need to be flexible to work across the portfolios. The majority of the work will revolve around our agricultural and residential portfolios in Birmingham, Worcestershire and Warwickshire, but you will be expected to undertake work in Shropshire and Staffordshire. More details will be discussed at interview.

 

Please be advised that this role will be split between our Consultancy Hubs at Attingham (SY4 4TP) and Alcester (B49 5ET) - further details will be discussed at interview.

 

What it's like to work here

 

The National Trust has over 255,000 hectares of land, of which about 80% is farmed by tenants under 1,800 agricultural tenancies. We also have over 4,000 rented cottages and 2,000 commercial tenancies, in addition to many licences, easements, wayleaves and covenants across three countries. The management of these tenancies and assets, together with the relationship with our tenants, underpins our 」40m+ annual rental income and is absolutely essential to the delivery of our conservation work.

 

Across the West Midlands, the National Trust owns and operates a fascinating and varied portfolio of historic properties and estates. The management of the let agricultural, residential and commercial elements of these estates is led by our team of Rural Surveyors and Estate Managers, ably supported by our Estate Management Officers.

 

We are pleased to be offering this exciting role where you can make a real difference, working on some of England痴 finest estates alongside a dedicated team of multi-disciplinary consultants. Properties you値l be working on will include; Croome, Packwood House, Baddesley Clinton and Upton House & Gardens and their satellite properties.

 

What you'll be doing

 

Customer service will be a vital part of your role in order to build and maintain relationships across the portfolios. Acting as support to two Rural Surveyors and working closely with Estate Managers and Building Surveyors, you値l help to care for and manage our land and buildings and you値l assist your colleagues to achieve their conservation aims and business objectives.

 

You値l provide a professional service for the management of residential lettings (which will include all the key dimensions of the lettings and management process) including marketing, responding to requests for information, advice and hands-on support to meet the needs and demands of clients, credit checks, schedules of conditions, drafting basic legal documentation, and assisting with, or when appropriate, leading on low complexity rent reviews and property renovations.

 

You'll be a key part of our estate management team, supporting and helping to prepare and deliver budgets and Estate Management Plans for our properties. Working closely with internal teams and being able to manage those relationships, you値l also be at the forefront of our drive to improve our relationships with our tenants and external stakeholders by ensuring their requests are fielded correctly and in good time. Understanding the importance of the Estate Management Plan, you値l work to ensure rent reviews are completed on time, that vacant cottages are re-let as soon as possible, and all estate recharges are issued, as well as assisting Estate Managers with managing key performance indicators.

 

The Trust is a dynamic and varied place to work so no two days are the same. It is an exciting time to join the Trust as we deliver our new national strategy, where land and the rural landscape is a rising central focus and your colleagues will look to you for support to allow them to deliver the Trust痴 objectives. As an organisation, we are consistently ranked in the top ten 礎est places to work list, and we really value our teams and invest in them in this role specifically, we can offer excellent training and CPD, as well as genuinely flexible working arrangements.

 

Who we're looking for

 

You値l be a key part of our estate management team, and in order to be successful in this role you値l need:

  • Strong relationship management skills, and the ability to work with internal and external customers, in a professional manner
  • An eye for detail, and the ability to spot potential issues before they arise
  • Excellent organisation skills and the ability to manage many competing priorities
  • A sound understanding of estate management, residential and commercial lettings
  • The ability to use your own initiative. Dealing with problems when they arise and finding creative solutions is necessary
  • A strong sense of working as part of a team, working with the estate manager and wider property team
  • Experience of managing invoices, financial reporting and reports relating to key performance indicators
  • A customer service based approach to your work, delivering excellent service to all of your customers, every day

 

The package

 

Looking after you

  • Health cash plan from as little as 」3.09 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership at over 100 leisure facilities across the country

 

Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness

 

Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our Retail and Food & Beverage outlets
  • Discount up to 35% off a National Trust holiday cottage booking

 

For further information and to apply, please click here

 

Closing date: 16th November 2018  

See More Jobs from: National Trust

 

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