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Logo: National TrustEstate Management Officer

」13,596 per annum, pro rata

Fixed Term p/t (18.75 hrs pw to 28/02/21)

Ref: IRC71744

Bury St Edmunds




We have an opportunity for an Estate Management Officer to support our Estate Managers and a range of portfolios across the East of England region, to ensure all lettings, land management and property conservation is delivered to an exceptional standard.


In this role you値l regularly be working out at property, so you値l need to be flexible to work across the portfolios; further details will be discussed at interview.


What it's like to work here


The National Trust has over 255,000 hectares of land, of which about 80% is farmed by tenants under 1,800 agricultural tenancies. We also have over 4,000 rented cottages and 2,000 commercial tenancies, in addition to many licences, easements, wayleaves and covenants across three countries. The management of these tenancies and assets, together with the relationship with our tenants, underpins our 」40m+ annual rental income and is absolutely essential to the delivery of our conservation work.


What you'll be doing


Customer service will be a vital part of your role in order to build and maintain relationships across the portfolio. Acting as support to our Estate Managers and working closely with Building Surveyors, you値l help to care for and manage our land and buildings and you値l assist your colleagues to achieve their conservation aims and business objectives.


You値l provide a professional service for the management of residential lettings (which will include all the key dimensions of the lettings and management process) including marketing, responding to requests for information, advice and hands-on support to meet the needs and demands of clients, credit checks, schedules of conditions, drafting basic legal documentation, and assisting with, or when appropriate, leading on low complexity rent reviews and property renovations.


You'll be a key part of our estate management team, supporting and helping to prepare and deliver budgets and Estate Management Plans for our properties. Working closely with internal teams and being able to manage those relationships, you値l also be at the forefront of our drive to improve our relationships with our tenants and external stakeholders by ensuring their requests are fielded correctly and in good time. Understanding the importance of the Estate Management Plan, you値l work to ensure rent reviews are completed on time, that vacant cottages are re-let as soon as possible, and all estate recharges are issued, as well as assisting Estate Managers with managing key performance indicators.


The Trust is a dynamic and varied place to work so no two days are the same. It is an exciting time to join the Trust as we deliver our new national strategy, where land and the rural landscape is a rising central focus and your colleagues will look to you for support to allow them to deliver the Trust痴 objectives. As an organisation, we are consistently ranked in the top then 礎est places to work list, and we really value our teams and invest in them in this role specifically, we can offer excellent training and CPD , as well as genuinely flexible working arrangements.


Who we're looking for


You値l be a key part of our estate management team, and in order to be successful in this role you値l need:

  • Strong relationship management skills, and the ability to work with internal and external customers, in a professional manner
  • An eye for detail, and the ability to spot potential issues before they arise
  • Excellent organisation skills, the ability to manage many competing priorities
  • A sound understanding of estate management, residential and commercial lettings
  • The ability to use your own initiative, dealing with problems when they arise, and finding creative solutions is necessary
  • A strong sense of working as part of a team, working with the estate manager and wider property team
  • Experience of managing invoices, financial reporting and reports relating to key performance indicators
  • A customer service based approach to your work, delivering excellent service to all of your customers, every day


The package


Looking after you

  • Health cash plan from as little as 」3.09 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership at over 100 leisure facilities across the country


Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness


Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our Retail and Food & Beverage outlets
  • Discount up to 35% off a National Trust holiday cottage booking


For further information and to apply, please click here


Closing date: 23rd November 2018

Interview date: 4th December 2018 

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