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Logo: National TrustBusiness Support Co-ordinator

£19,966 pa

Fixed Term f/t (37.5 hrs pw for 12 months)


Ref: IRC67615



We’re looking for an experienced and adaptable Business Support Co-ordinator to join the Countryside Team at the Ashridge Estate to help us to deliver the varied workload associated with managing a large and busy countryside property. The team is responsible for managing nationally and internationally important wildlife habitats and a historic designed landscape, whilst maintaining access for hundreds of thousands of visitors a year and providing a great standard of visitor experience.


As this is a new position within the Countryside Team, supporting both the Countryside Manager and the Rangers, there will be an opportunity to help shape the role. The role will be mainly office based but you will be expected to familiarise yourself with the Estate to the extent that you become confident to conduct site visits for contractors and film crews independently.


What it's like to work here

Ashridge Estate, a working estate has been part of the Trust since 1926. Covering a huge area of the Chiltern Hills, Ashridge features diverse landscapes, from woodlands to chalk downlands, which is full of wildlife and a popular place with locals and visitors alike. This is a great opportunity to become part of a supportive and close-knit team in a place you’ll love working.


What you'll be doing

As our Business Support Co-ordinator, you’ll provide comprehensive administrative and support to the Countryside Team and be the first point of contact for general countryside enquiries, managing telephone and face to face enquiries from staff, volunteers, visitors and the public. With your excellent organisational skills, you’ll provide support for volunteer meetings and work events, as well as managing Ashridge Working Holiday and external volunteer groups’ enquiries and bookings. You’ll help out with the administration of financial processes to ensure that countryside financial information is accurate, up to date and well managed and assist in writing Site of Special Scientific Interest (SSSI) consent and planning applications. You’ll also help manage and maintain our wildlife records and other data held in the National Trust applications.


You’ll provide operational support to maximise the effectiveness of the whole team, managing and responding to enquiries from location managers and film crews and lead visits to locations around the estate, managing timber sales enquiries, supervising timer collection and helping to produce interpretations for signs.


Supporting our volunteers to perform at their best is also an important aspect of this role. As well as liaising with volunteers and community contacts, you’ll work with and offer guidance to our volunteer Rangers and develop and maintain a reporting system to record the volunteer Rangers reports on work required around the estate and completion of the actual work itself.


As well as this, you’ll provide support to ensure effective management of risk and compliance activities, including health & safety, assisting with Workplace Inspection and managing selected contractors working on site.


Who we're looking for

Our team love to be busy, and so will you. So to hit the ground running, you will need to be:

  • Helpful and approachable
  • Have clear written and verbal communication skills
  • Can easily identify with people’s needs
  • Experienced with administrative duties, including up-to-date knowledge of Microsoft Office
  • Take pride on delivering excellent customer and administrative service
  • Enjoy working as part of a team and flexing your time and focus to support others
  • Experience in where you have had to prioritise your own workload
  • Advanced IT Skills (Microsoft Office) and ability to use digital/social media and other marketing channels
  • Good eye for detail


The package

Looking after you

  • Health cash plan – from as little as £3.09 per month for you and your dependents
  • Pension contribution match up to 10%
  • EAP and proactive Health and Wellbeing
  • Discounted gym membership


Looking after your career

  • Grow your career through professional training courses across the Trust
  • Develop your skills with an internal secondment
  • Pay review linked to values and behaviours, commitment to progression
  • Income protection due to illness


Unique to Us

  • Work in some of the most beautiful, iconic and unique locations in the UK
  • Free entry to NT properties for you, a guest and your children (under 18)
  • 20% off in our retail and catering outlets
  • Discount up to 35% off a National Trust holiday cottage booking


Closing date: 12 July 2018

For more information and to apply, please click here


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