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Logo: National TrustVisitor Experience Officer

£19,349 pa

Permanent f/t (37.5 hrs pw)


Ref: IRC74327




Orford Ness is an internationally important nature reserve with a fascinating history as a secret 20th century military testing facility. We have an exciting opportunity for someone to join our team as a Visitor Experience Officer.


Are you an adaptable person who is able to communicate their passion for wildlife and history? Do you enjoy working in a challenging outdoor environment? We’d love you to bring your practical, creative and organisational skills to the biggest conservation charity in Europe. With engaging stories to tell, there’s always something to share with our visitors and supporters, and it will be your job to make sure we’re doing that.


What it's like to work here


Wild, remote and exposed, the Ness contains the ruined remnants of a disturbing past. Ranked among the most important shingle features in the world, rare and fragile wildlife thrives where weapons, including atomic bombs, were once tested and perfected.


After a short ride across the tidal River Alde-Ore in our 12 seat ferry ‘Octavia’ from Orford Quay and a greeting from our friendly volunteers, visitors follow our walking trails to explore the secrets of the Ness. The path leads you through coastal grazing marsh (grazed by our flock of rare breed sheep), saltmarsh, mudflats and vegetated shingle habitats to the sea and it takes in amazing wildlife, secret military testing areas and displays about the military and natural history of this fascinating site.


We open to visitors from Easter until the end of October.


What you'll be doing


As Visitor Experience Officer, you’ll be primarily responsible for the planning and delivery of an expanding offering of engaging interpretation and programming at the property including guided walks, trailer tours and workshops. Working alongside the Site Manager, other staff and volunteers, you’ll develop engaging and meaningful ways of interpreting the fascinating story of Orford Ness that can move, teach and inspire our visitors.


Understanding how and why we engage our supporters is key. Working with our spirit of place, you’ll link everything we do back to our cause and the on-going work we do. You’ll deliver high standards of presentation at the property and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences you will regularly be the duty manager including on bank holidays and weekends, helping run the visitor operation including the visitor reception on Orford Quay and boat access to the site. You’ll join a small team of staff and volunteers and will be involved in other aspects of site management.


Please also read the full role profile attached to the advert on our website.


Who we're looking for


It’s a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you’ll need to have:

  • A flexible customer focused approach, with high standards of customer service
  • Excellent people skills, enabling strong relationships, both externally and internally
  • Experience of working to multiple deadlines and managing own workload
  • Outstanding organisation and planning skills, and a good eye for detail
  • Understanding of the aims and ethos of the National Trust
  • Excellent communication skills, both verbal and written
  • A hard working approach, be committed and a team player
  • Strong IT skills - Microsoft Office, as well as web and social media applications
  • Experience of producing interpretation, marketing or promotional material
  • Knowledge of relevant Health & Safety procedures


The package




Read more about the benefits we offer to support you here.


Benefits include flexible working whenever possible plus free parking at most locations. You’ll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).


Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.


Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!


For further information and to apply, please click here. Please upload a CV and Cover Letter alongside your application.


Closing date: 15 February 2019

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