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Logo: Forestry Commission EnglandRecreation Assistant x 2

Westonbirt, The National Arboretum

Starting salary 20,345

Closing date: 6th February


Background information


Westonbirt, The National Arboretum, is one of the finest collections of temperate trees in the world. Since 1956 it has been managed by the Forestry Commission to meet the mission 'To connect people with trees to improve the quality of life'. The Arboretum is a significant regional visitor attraction with over 500,000 visitors annually. The tree collection itself is complemented (and supported) by high-quality visitor facilities, a range of events (particularly a 4 night concert series as part of Forest Live, and a 12 night Christmas lights event), retail and catering. The Arboretum has been accredited with a Visit England Gold Accolade three years running.


Purpose of the Job


To work as part of the Recreation team at Westonbirt, providing customers with a first class visitor experience and maintaining the recreation infrastructure. A core element of the role is carrying out routine maintenance of the site and assisting with event set-up and delivery for events such as Enchanted Christmas and Forest Live as well as other smaller events throughout the year. In addition to this the role involves working at the admissions point to sell tickets and advise visitors how to make the most of their visit. Working as a part of team is an essential part of this role as work and responsibilities will be shared around and will change depending on the time of year. Whilst the ability to deliver excellent customer service is important to this role we would be particularly keen to hear from anyone with the practical skills to assist the team with site maintenance and event set up. This is a full-time post, working 5 days over a 7 day period; the expected working pattern will be Tuesday - Saturday.


Key Work Areas


Assist with the maintenance and health and safety checks of public and staff facilities including the Welcome Building, offices, play equipment and outdoor furniture.


Set up and take down events such as Enchanted Christmas, Forest Live, the Arb Show and 10K races. This includes moving and set up of fencing, ground protection, putting up signage and setting up and taking down of other event infrastructure.


Ensure the public areas are kept clean and presentable in a proactive way. You will be required to empty bins, sweep the area around the Welcome Building and clean public facilities on a regular basis.


Operate the admissions area and oversee the automated entry system, issue tickets and handle cash, credit and debit card sales.


Provide information and deal with enquiries from customers in a positive and friendly manner.


Be willing to be trained in first aid and administer this as part of your duties.


Follow set guidelines and processes to provide customer services, such as cash handling procedures and risk assessments.


Liaise with delivery partners such as the Restaurant and Shop concessions to ensure a cohesive customer offer.


For more information and to apply click here



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