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logo: RSPBVisitor Operations Manager


If you love engaging with our visitors, have a passion for retail and organising inspiring events, we've got a fantastic opportunity for you.


Visitor Operations Manager
Ref: A1160719
Location: Exminster, Devon
Salary: 22,073 to 23,912 per annum pro rata
Hours: Part time, 26 hours per week
Contract: Permanent


As Visitor Operations Manager you will take the lead on managing our Retail store at Dart's Farm and our Visitor Experience across our Devon Reserves. You will lead on delivering our Visitor Experience Plan, with an initial focus on the Exe Estuary.


You will deliver our existing event programme, which includes our Avocet Cruises and Big Wild Sleep Outs, and will develop new events designed to offer unforgettable experiences as well as growing support through income, membership and engaging new volunteers.


You will be a key member of the Exe Estuary Reserves team and wider Devon reserves and will you're your team including the Visitor Experience Officer and volunteer team to further develop our visitor hub at Bowling Green Marsh to engage visitors and grow support to give nature a home.


You will be responsible for leading and growing the volunteer team, building capacity and capability and ensuring that the team offers a great welcome and an unforgettable experience at the site.


To be fantastic in this role, you'll need experience of delivering inspirational engagement activities, have good people skills and experience of managing staff and volunteers. You will be a good organiser and have be able to deliver high standards of customer service.


Please note: This role requires regular weekend working, including bank holidays.


Closing date: 16 August 2019
Interview date: 2 September 2019


If you would like to apply and find out more about this position, please click here to be directed to our website.  

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