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Logo: National TrustMembership & Visitor Welcome Assistant

」3,384 pa

Fixed Term p/t (400 hrs py to 16/09/19)

Poynings

Ref: IRC77394

 

Summary

 

Do you love working with people from all ages and backgrounds? As the Membership and Visitor Welcome Assistant it痴 your role to ensure that every aspect of our visitor experience is going to delight our customers.

 

Please note this role is based near Brighton.

 

What it's like to work here

 

Devil痴 Dyke, just five miles north of Brighton, offers stunning panoramas, a record breaking valley, a curious history and England痴 most colourful habitat. At nearly a mile long, the Dyke valley is the longest, deepest and widest 'dry valley' in the UK. Legend has it that the Devil dug this chasm to drown the parishioners of the Weald. On the other hand, scientists believe it was formed naturally just over 10,000 years ago in the last ice age.

 

What you'll be doing

 

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you値l be responsible for ensuring that you provide an excellent service to all our visitors, every day.

 

You値l be asked to confidently sell membership and gift aid on entry, as well as work to our sales targets. You値l also be responsible for answering queries and making sure visitors can find everything they need for their visit. When interacting with our customers, you値l inform them of the amazing work we are doing and what their money is funding, promoting local projects or our national strategy.

 

Who we're looking for

 

To be fantastic in this role you値l need:

  • Genuine enthusiasm for working with people
  • Excellent customer service skills
  • The ability to work to sales targets, and confidently sell our membership benefits
  • Good understanding of the National Trust and what we do
  • A willingness to learn new skills, and a can do attitude
  • Experience of working in a customer service or sales team
  • Some cash handling experience

 

The package

 

Benefits

 

Read more about the benefits we offer to support you here.

 

Benefits include flexible working whenever possible plus free parking at most locations. You値l be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

 

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

 

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

 

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!

 

For further information and to apply, please click here

 

Closing date: 03 April 2019

 

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