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The CJS is an ethical small business publishing free and low cost information to promote countryside careers in the UK and environmental conservation worldwide.
If there is a problem, please let us know and we will try to solve it, but please note:
1. Disclaimer, 2. Privacy Policy 3. Force majeure. 4. Limit of CJS Liability 5. CJS Service Standard 6. CJS Complaints Procedure
In-house terms and conditions with regard to Payment of Accounts:
1. Disclaimer:
The CJS is not responsible for the content of external internet sites.
We were, are and will continue to be registered with the UK’s official Data Protection Registrar. In addition, the CJS will:
a. Follow the Guidelines set out by the Data Protection Agency.
You can ask for a copy of your record on our database, which will be deleted shortly after you cease to be a CJS Subscriber, etc.
b. Hold the minimum of information about you.
We cannot send you any information without knowing your name, postal address and / or email address. Your credit / debit card details are essential if you wish to subscribe by phone or on line. A phone number is very helpful just in case there is ever a problem and we need to talk.
c. Hold your credit / debit card details on paper only and not on any computer.
Your credit / debit details are in hard copy only, unavailable to computer hackers.
d. Wait to be contacted by you and will not buy, sell, give nor exchange your details.
Your details will only be used for normal contact and accounting processes. We cannot say that they will never be given to anyone, because VAT Inspectors and a few other government officials are duly authorised to inspect them on demand.
e. Avoid all ‘Data Capture’ techniques by post, phone, email and website.
Some websites demand all kinds of personal information about you, for them to 'harvest' and sell on to other organisations, before letting you into their site.
f. Send you only solicited mail, email or faxes.
We will not swamp you with unsolicited junk mail, junk faxes nor emailed ‘spam’.
g. Use a reputable web host with secure server software for our on line shop.
Your credit / debit card details will be encrypted while in transit and so as secure as possible.
Neither party hereto shall be liable for any breach of its obligations hereunder resulting from causes beyond its reasonable control including but not limited to fires strike (of its own or other employees) insurrection or riots embargoes container shortages wrecks or delays in transportation inability to obtain supplies and raw materials requirements or regulations of any civil or military authority (an 'Event of Force Majeure').
Each of the parties hereto agrees to give notice forthwith to the other upon becoming aware of an Event of Force Majeure such notices to contain details of the circumstances giving rise to the Event of Force Majeure.
If a default due to an Event of Force Majeure shall continue for more than 6 weeks then the party not in default shall be entitled to terminate this agreement. Neither party shall have any liability to the other in respect of the termination of this agreement as a result of an Event of Force Majeure.
In the event of non-publication the maximum amount of our liability is reimbursement of the order value.
Payment terms are 30 days nett. Under the terms of the Late Payment of Commercial Debts (Interest) Act 1998, we reserve the right to charge interest on overdue accounts set at 8% above the Bank of England base lending rate.
Agency Commission Sorry, CJS no longer offers Commission.
CJS is an ethical small business involving a small number of personnel dedicated to conservation. We aim for the highest possible standards, guaranteed by our ‘no quibble refund’ policy.
The purpose of our Service Standards is to let people know what they can expect from CJS. They also let our staff know what is expected of them. We regularly monitor our performance against these standards and we publish a bi-annual report on our performance from our CJS Subscriber Satisfaction Surveys.
The standard we aim for
General conduct: Staff provide efficient and helpful service on the telephone and in person. They give their name in correspondence and conduct themselves professionally.
General enquiries and requests for information: We will reply within 10 working days or acknowledge within 5 working days if the subject is complex. The acknowledgement will say who is dealing with your request and when you can expect a full reply. We will reply within 20 working days of receipt or within the deadlines and timescales set by the consultation procedure. In complex cases which may exceed this response standard, we will send you an acknowledgement saying who is dealing with the case and when you can expect a full reply.
Telephone: Calls will be answered as soon as possible, usually within 15 seconds. Answer-phone and fax messages will receive prompt attention and where possible calls will be returned within one working day. The use of answerphones during working hours will be kept to a minimum.
Office hours: Our office is open from 9am – 5 pm weekdays. An answer-phone is available outside normal hours and all of our information is also available on this website. Our office ignores all Bank Holidays except Christmas and New Year, when we close for 2-3 weeks.
Publications: Requests for sample copies of publications will normally be dispatched within five working days of receipt of the request, and priced publications within ten working days of receipt of payment. If a publication is temporarily unavailable for any reason we will let you know when you will receive it. Also available on the website.
Invoices: Invoices will normally be paid within credit terms agreed with suppliers, subject to satisfactory delivery of goods and services.
Complaints and suggestions
Despite our commitment to giving high-quality services, sometimes things will go wrong. When this happens we want to know about it, and to put things right where we can. If you do have a problem, then please contact us. We hope to sort out most problems on the spot. To find out more about our complaints procedure, please contact us. Our complaints procedure can also be found on our web site. If you have a suggestion or a complaint tell us about it and help us to help you.
Information and openness
We are committed to being as open as possible in all that we do. Our policy is aimed at helping the public and our partners to understand and be involved in our work. It also reflects our obligations under the Data Protection Act. We will provide information on request about most aspects of our work, including the data and information we hold about you. We will strive to answer requests that are reasonable and specific. However there are certain types of information that may remain confidential. For example we cannot release information that affects other legal rights or processes, particularly where personal privacy may be breached. Information about us, including our policies and work, is available from our web site. We will not normally charge for replying to information requests, unless in answering the request we would incur costs for materials or for presenting information in a specifically requested format.
The web site (www.countryside-jobs.com)
Our web site contains information on a range of CJS activities, products and initiatives including news releases, publications, training events (by other providers, not CJS!), advertising, subscribing and online shop. As well as being a source of information about CJS, the web site gives you the opportunity to comment about CJS and its work via a Feedback Form.
Contact us: CJS, The Moorlands, Goathland, Whitby, North Yorkshire, YO22 5LZ. Tel: 01947 896007, Fax: 01947 896474. Email: ranger @ countryside-jobs.com, web: www.countryside-jobs.com
Please see FAQs for explanations of many of our procedure. This Service Standard and our Complaints Procedure are available in the Legal Bits section of the website (that's this page, in case you were wondering!)
How to comment or complain
Introduction
CJS is committed to giving a high quality service and has a policy of providing a ‘no quibble’ refund of your payment. Despite this commitment sometimes things will go wrong. When this happens we want to know about it, and to put things right where we can.
We also like to hear any suggestions you may have about how our services are provided. We can use these to improve the way we work.
If you have a suggestion or a complaint, tell us about it and help us to help you.
Our complaints procedure
Step 1
If possible contact the person who provided the service. We hope to sort out
most problems on the spot. If you are not sure who to contact, please ask and we
will give you the information you need.
Step 2
If you are not satisfied with our initial reply, put your complaint in
writing. Address it to the Editor of the CJS. The Editor will investigate the
issue thoroughly and will reply to you within 20 days.
Our promise to you
We will investigate your complaint thoroughly and fairly.
We will acknowledge receipt of the complaint within 5 working days. The acknowledgement will say who is dealing with the complaint and when you can expect a reply.
We will write and tell you the outcome of our investigation within 20 working days. Difficult complaints sometimes take a little longer to sort out. If so, we will keep you up to date with what is happening
If we are at fault we will try to put things right as quickly as possible. In any case we will give you a full explanation.
Helpline: 01947 896007.
Fax: 01947 896474.
Post: CJS, The Moorlands, Goathland, Whitby, North Yorkshire, YO22 5LZ
E-mail :
ranger @
countryside-jobs.com
Web site:
www.countryside-jobs.com
[Service Standards and Complaints Procedure, with acknowledgements to English Nature]